Phone:

+1 (647) 378-9626

Email:

joynath121@gmail.com

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About Me

PERSONAL BANKER - Driving Client Satisfaction, Compliance, and Tailored Financial Solutions

  • CRM & Client Engagement
    (95%)
  • Financial Transactions & Compliance
    (92%)
  • Risk Management & Fraud Prevention
    (90%)
  • Financial Counseling & Loan Structuring
    (92%)

I am a Personal Banker with expertise in customer relationship management, financial transactions, and risk assessment. Experienced in analyzing client data, ensuring compliance with banking regulations, and implementing strategies to enhance customer satisfaction and retention, while providing actionable insights to support strategic business decisions.

5

+

Years of Experience

8

+

CRM Initiatives Delivered

2

+

Industries Served

Services

What I Do

Conducting thorough financial transaction reviews, identifying discrepancies, and delivering actionable insights to ensure compliance and support data-driven business strategies.

  • 01

    Financial Transaction Processing

    Manages and processes a high volume of financial transactions, ensuring compliance with industry regulations and maintaining accurate records.

  • 02

    Client Relationship Management

    Develops and nurtures strong client relationships, implementing upselling and cross-selling strategies to enhance customer satisfaction and retention.

  • 03

    Risk Management & Fraud Prevention

    Applies risk assessment techniques and fraud prevention measures, ensuring the security of financial services through KYC and AML principles.

  • 04

    Loan Structuring & Credit Assessment

    Provides financial counseling, assisting clients in structuring loans, evaluating credit, and offering tailored financial strategies for long-term growth.

  • 05

    Debt Management Solutions

    Designs and implements effective debt management plans, improving financial health and reducing delinquency rates.

  • 06

    CRM & Service Delivery

    Utilizes CRM software to enhance client interactions, service delivery, and operational efficiency, resulting in improved customer satisfaction and business performance.

Resume

Education & Experience

Educational background in Financial Services and Risk Management, with expertise in compliance standards, banking regulations, and financial transactions. Proficient in customer relationship management (CRM) tools, data analysis for financial forecasting, and risk assessment techniques, including KYC and AML principles.

January 2021–April 2022
Postgraduate Degree in Fashion Management
@ George Brown College, Toronto
March 2015–February 2019
Bachelor of Science
@ Chittagong BGMEA University of Fashion & Technology, Bangladesh
Nov 2023 – Present
Financial Service Representative |
Cash 4 You, Toronto
Processed 3000+ transactions, ensuring compliance and safeguarding customer experience.
May 2022–Oct 2023
Financial Sales Advisor |
Canvaas Softwares, United States
Conducted credit risk assessments, improving loan approval rates by 20%.
Oct 2021–Present
Team Lead |
Tim Hortons, Toronto
Managed operations, improving customer satisfaction and team performance by 40%.
Projects

Project I did

Developed and implemented a predictive follow-up system, segmented borrowers, and enhanced loan repayment rates while reducing delinquency through data-driven strategies and client engagement.

  • 01

    Delinquency Recovery & Risk Management

    The project focuses on designing a strategic follow-up system using predictive analytics to segment borrowers, improve loan repayment rates by 27%, and reduce delinquency by 15%, enhancing financial forecasting and client engagement.

Get In Touch

Let's Connect

Feel free to reach out via email or phone for any collaboration opportunities, financial inquiries, or project discussions.